NEMUVI
Refund policy
Updated: October 3, 2026
This policy covers one-time NEMUVI Lifetime purchases. Lifetime has no recurring charge to cancel.
1. How to request help
Contact support@nemuvi.com with your account email or Telegram ID, purchase date, payment method and the number from Settings → Account details → My orders or the provider receipt. Explain whether you are requesting withdrawal, reporting a duplicate charge, missing access or another issue. Do not send passwords, full card numbers or CVV.
2. Card purchases through Paddle
Use the support link in your receipt or visit paddle.net to request a refund. Paddle processes card purchases and applies its refund policy, linked below. Discretionary requests can be submitted within 14 days; acceptance is not automatic. Statutory rights remain available independently.
3. Payments through Lemon Squeezy
Contact support@nemuvi.com with the number from My orders, the purchase email and a description of the issue, or use the support link in your Lemon Squeezy receipt. Approved refunds are processed through Lemon Squeezy to the original payment method. Under its buyer terms, requests are assessed individually and refunds are not automatically guaranteed. Mandatory consumer rights remain applicable and take priority. Do not send card details or passwords.
4. Consumer rights
Mandatory rights take priority, including applicable withdrawal rights and remedies for defective or misdescribed digital services. For consumers in the EU, a 14-day withdrawal right may apply. Any exception for supplied digital content requires the conditions set by law; accepting these terms alone does not waive that right.
5. Telegram Stars
For purchases in Telegram, contact NEMUVI support with your Telegram ID and payment reference. Approved refunds are returned through Telegram in Stars, not as a card payment by NEMUVI. The purchase or conversion value of Stars is governed by Telegram and its payment channels. Applicable consumer rights also apply to these purchases.
6. After approval
Refunds are processed through the original provider. Processing and bank posting times depend on the provider and applicable law. Access granted by the refunded purchase ends after the refund; your other valid access rights remain. Contact support if you need assistance with an unresolved payment or access problem.
Service operator and contact
Bachynskyi Oleksandr Ihorovych
Hugona Kołłątaja 9/15, 41-200 Sosnowiec, Poland
support@nemuvi.com
@nemuvi_bot